Privacy Policy

Emirates Connect ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services, including Fibre Optic Internet, High-Speed Wireless Internet, Business Connectivity Solutions, Managed Network Services, VoIP Services, Data Center Connectivity, Cybersecurity Packages, and Cloud Interconnect, as well as when you interact with our online platform.

By accessing or using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Information You Provide Directly to Us

  This includes information you provide when you sign up for our services, create an account, communicate with us, or use our online platform:

  • Contact Information: Such as your name, postal address, phone number, and email address.
  • Account Information: Including usernames, passwords, and service preferences.
  • Billing and Payment Information: Financial details required to process payments for our services (e.g., bank account numbers, credit card details).
  • Identification Information: Documents or details required for identity verification for service activation.
  • Communications: Records of your interactions with our customer service, technical support, or sales teams, including call recordings, chat transcripts, and email correspondence.
  • Voluntary Information: Information you choose to provide in surveys, feedback forms, or service reviews.

• Information We Collect Automatically

  When you use our services or visit our online platform, we may automatically collect certain information:

  • Usage Data: Information about how you use our services, including service usage patterns, call data records (for VoIP services), data consumption, and the features you access.
  • Technical Information: Device information (e.g., device type, operating system), IP addresses, browser type, unique device identifiers, and network connection details.
  • Location Information: General location data derived from your IP address or, with your consent, more precise location information if relevant for service delivery.
  • Website and Application Usage Information: Details about your visits to our online platform, including pages viewed, links clicked, and time spent on certain pages. This may involve the use of cookies and similar tracking technologies.

• Information We Collect from Other Sources

  We may receive information about you from third parties, such as credit reporting agencies (for credit checks), publicly available sources, and marketing partners, in compliance with applicable laws.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: Delivering the services you subscribe to, including internet connectivity, VoIP, business solutions, and managed network services.
• To Process Transactions: Managing billing, payments, and account administration.
• To Improve and Personalize Services: Understanding usage trends to enhance our existing services, develop new offerings, and tailor service experiences.
• For Customer Support: Responding to your inquiries, providing technical assistance, and resolving service-related issues.
• For Security and Fraud Prevention: Protecting our network, services, and customers from unauthorized access, fraud, and other malicious activities, including through our Cybersecurity Packages.
• For Marketing and Promotional Purposes: Sending you updates, special offers, and information about our services that may be of interest to you, where permissible and in accordance with your preferences.
• For Internal Business Operations: For data analysis, audits, research, and other internal purposes to improve our business processes and service delivery.
• To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements, including responding to lawful requests from government or public authorities.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in delivering our services, such as billing processors, network maintenance partners, IT support, and analytics providers. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Protection of Rights: To protect the rights, property, or safety of Emirates Connect, our customers, or others.
• With Your Consent: We may share your information with your explicit consent or at your direction.

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with our legal and regulatory obligations. When your personal information is no longer needed, we will securely delete or anonymize it.

5. Your Privacy Rights

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You may have the right to request the deletion of your personal information under certain circumstances.
• Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Object to Processing: You may have the right to object to our processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

6. Security of Your Information

We implement robust technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes the use of encryption, firewalls, secure data centers (for Data Center Connectivity services), and access controls, consistent with industry standards for telecommunications and cybersecurity. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. International Data Transfers

As a telecommunications provider, our operations may involve the transfer and storage of your personal information on servers located outside of your country of residence, including within our global network infrastructure. When we transfer your personal information across borders, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, such as relying on adequacy decisions or standard contractual clauses.

8. Third-Party Links and Services

Our online platform or services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you interact with.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as quickly as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our online platform. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: